Privacy & Terms
Last updated: October 2026. Chop Shap, 11B Akin Adesola Street, Victoria Island, Lagos. Open 24 hours.
Privacy policy
What we collect. When you place an order we ask for your name, phone number, order details and, for delivery, your address and any notes. If you schedule an order or use a promo code, we keep those too. For party enquiries we receive what you type into the form.
Why. Only to prepare, deliver and confirm your order, to contact you about it, to keep sales records, and to run our loyalty reward if you take part.
Where it goes. Your order is sent to us on WhatsApp and, when our order system is switched on, saved in our order system so the kitchen team can see it. We do not sell your details or share them for advertising. Our team can see your order; delivery riders see only what they need.
How long. Order records are kept for up to 12 months and are then deleted.
On your device. The website saves your cart, your light/dark choice, and your last order (to let you track it or order again) in your own browser. Clearing your browser data removes it. We may use Google Analytics or Meta Pixel to count visits; they are only switched on if we add them, and they use cookies.
Your rights. You can ask us to correct or delete your details at any time by messaging us on WhatsApp or calling us. We handle personal data in line with the Nigeria Data Protection Act.
Terms of service
- Orders. An order is confirmed only after we reply on WhatsApp or by phone. Prices are in naira and may change. The price shown when you send your order applies.
- Availability. Items can sell out. If something is unavailable we will contact you with an alternative or remove it.
- Delivery. Delivery times are estimates and can be longer when we are busy. Delivery fees depend on your area and are added to your total or confirmed with you on WhatsApp. Please give a correct address and keep your phone on.
- Payment. Pay by bank transfer or POS as agreed when we confirm your order. Online card payment may be added later.
- Scheduled orders. Choose a time at least 30 minutes ahead and within 7 days. We will confirm that we can meet it.
- Cancellations and refunds. Tell us as early as possible. Once food is being prepared we may not be able to cancel. If your order is wrong, damaged or missing items, contact us right away and we will put it right.
- Allergies. Our kitchen handles nuts, gluten, dairy, eggs, fish and other allergens. Please tell us about allergies in your order notes and call us to confirm.
- Promo codes and rewards. Codes have their own conditions (for example a minimum order or an end date). We may end a code at any time. Rewards have no cash value.
- Party and bulk orders. These are quoted individually and may need a deposit.
- Changes. We may update these terms. The latest version is always on this page.
Contact us
WhatsApp: 0904 442 4442 · Call: 0904 446 4446
© 2026 Chop Shap. All rights reserved.
